Purchase at the Window
Payment Method
Purchase at the Window Cash Credit card
Please visit the ferry terminal or reservation center directly to purchase by the purchase deadline.
Change / Cancel
-
We accept only one ship (departure date / route) and cabin change
after payment, free of charge.
Please change through the Internet Reservation Service. - The following refund fee will be charged for 1 person, 1 room, and 1 unit for cancellation after payment and for the second and subsequent changes (*1).
(*1)In the case of the second change, the refund fee at the time of the first change will be calculated as a charge and the refund fee at the time of the second change will be calculated, and the higher of the refund fees will be charged.
* If canceled after payment, the following fees will be charged.
| Refund fee | Until 7 days before boarding date | Until 2 days before boarding date | The day before boarding / Until departure | After departure |
|---|---|---|---|---|
|
Passenger fare (basic fare) |
200 yen | 10% | 30% | 100% |
| Room Charge | 200 yen | 10% | 30% | 100% |
|
Passenger car/ motorcycle/bicycle |
0 yen 200 yen for a shipping without a driver |
10% | 30% | 100% |
- Less than 10 yen will be rounded up.
- The refund fee for checked baggage is 100 yen.
- Refund is not possible after departure.
Refund Method
If you pay by cash
-
We will refund the amount after deducting the refund fee and payment
fee (550 yen) from the amount already settled to the specified
account.
Please note that we will not transfer if the deduction amount is less than 0 yen.
* It may take up to 10 days for the refund. - Refunds are available at the terminal / reservation center.
If you pay by credit card
- We will refund the completed amount to the credit card account used at the time of payment, and we will process the refund fee for purchase with a credit card.
- Refunds are available at the terminal / reservation center.
SHK Group
